1. Introduction

At Wiffy Scents (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect the personal information you provide when interacting with our website at wiffyscents.com, including when placing orders, creating an account, subscribing to our newsletter, or submitting reviews.

By using our website, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information (name, email address, phone number)

• Shipping and Billing Information (address, zip code)

• Business Details (business name, license number, and tax exemption documents for wholesale accounts)

• Account Credentials (username, password for registered users)

• Purchase History

• Marketing Preferences

This information may be collected through checkout forms, newsletter signups, account creation, or review submissions.

3. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Communicate order updates or customer service responses

• Verify wholesale account requests

• Send newsletters and promotional offers (with your consent)

• Improve our website and customer experience

• Prevent fraud and ensure platform security

4. Email Marketing & Communications

If you sign up for our newsletter or create an account, you may receive promotional emails from us via HubSpot. You can opt out at any time by clicking the “Unsubscribe” link in our emails or contacting us at support@wiffyscents.com.

Transactional emails (e.g., order confirmations, account creation) are sent regardless of marketing preferences.

5. Payments & Checkout

We use Stripe as our payment processor. Wiffy Scents does not store your full payment card details on our servers. Stripe handles all sensitive payment information in accordance with PCI-DSS compliance standards.

Guest checkout data is handled by Stripe directly.

6. Cookies & Tracking Technologies

We use cookies and similar technologies for the following purposes:

• Track performance and visitor behavior via Google Analytics

• Measure the effectiveness of marketing campaigns using Facebook Pixel

• Improve site functionality and user experience

7. reCAPTCHA & Review Protection

We use reCAPTCHA v3 on select forms, including our product review submission process (via CusRev), to prevent spam and abuse. Your use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service.

8. Data Sharing & Disclosure

We do not sell your personal data. We only share it with trusted service providers when necessary to:

• Fulfill orders (e.g., Stripe, shipping carriers)

• Deliver email marketing (e.g., HubSpot)

• Analyze website traffic (e.g., Google Analytics)

All third-party service providers are bound by confidentiality and data protection agreements.

9. Account Information & Wholesale Users

Users who register for wholesale accounts must provide additional information, including business license details and, if applicable, Alabama tax exemption documentation. This information is used solely to verify eligibility and process orders under wholesale pricing.

10. Your Rights & Choices

You have the right to:

• Access, update, or delete your personal data

• Withdraw consent to receive marketing communications

• Request a copy of the data we hold about you

To exercise these rights, email us at support@wiffyscents.com.

11. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children. If you believe we have, please contact us so we can delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the new effective date.

13. Contact Us

For any privacy-related questions or concerns, please email us at:
support@wiffyscents.com